Knoativ
Verified
Knoativ is the leading AI Customer Experience Platform for Retail. We enable retail and FMCG brands to create meaningful customer experiences by turning anonymous buyers into known, loyal customers who spend more, return more often, and cost less to serve.The ProblemThe more places a brand sells (for example: store, marketplace, web, and app), the harder it gets to recognize a customer. A shopper who buys in store, browses the app, and calls with a question can look like three different people to the brand. Knoativ was built for retail from the ground up to close that gap.What We BuildThree products run on one shared view of the customer:Valus Loyalty: It turns anonymous buyers into known customers and grows their value with AI-driven lifecycle engagement.LyraCX Commerce: It unifies inventory, promotions, and checkout across web, app, and store, with an AI checkout that recovers abandoned carts.WiseRep AI: It's an AI voice and chat agent that answers in under a second, resolves routine service conversations in 40+ languages, and runs outbound win-back calls.How We WorkKnoativ comes with a hands-on services team, not just a tool you're left to figure out alone. Our team works alongside your own to build and run each program, so results don't depend on headcount you don't have. The platform deploys on cloud, on-premise, or hybrid, connects into 200+ existing ERP, CRM, POS, and e-commerce systems, and meets enterprise standards with SOC 2 Type II and GDPR.Results92% CSAT20% higher customer retention30% higher customer lifetime value60% lower cost to serve10M+ loyalty members$41M in loyalty-attributed salesClients include Fortune 10 brands and grocery leaders like Bin Dawood and Danube.
Plano, United States
1-10
$50/hr
Est. 2018
$25,000 - $50,000

